Privacy Policy

This policy explains what personal information GMCRestore ("we", "us") collects through gmcrestore.com, why we collect it, who handles it, and the choices you have. GMCRestore is an independent online service. It is not affiliated with, endorsed by, or sponsored by Google LLC.

Who we are

GMCRestore is an online business that helps store owners with Google Merchant Center compliance and builds ecommerce websites. We work with clients worldwide and everything is done online. You can contact us at support@gmcrestore.com.

What we collect

When you contact us or request a review. The contact form and the request forms collect your name, email address, store website address, the type of issue, and your message. You may also attach up to three screenshots (PNG, JPEG or WebP). We also save the page you came from and any campaign tags in the link you used, so we can tell which pages bring inquiries.

Live chat. If you use the chat, we keep the messages you send and our replies.

Client accounts and cases. If we open a case for you, we create a portal account with your name and email address and a password, which we store only as a one-way hash. We keep the documents you upload, the messages between you and us, and the case notes, tasks and fee details needed to do the work.

Free store check. The check reads the public pages of the address you enter. We do not store the address or the result.

Technical information. Our hosting provider receives your IP address and browser details when you load a page. We use a hashed form of your address for spam protection and rate limiting.

Cookies and similar technology

• Essential: a sign-in cookie when you log in to the client portal, and your theme and cookie choices saved in your browser.
• Optional analytics and advertising: if we turn on Google Analytics, Google Tag Manager or the Meta Pixel, they run only after you accept cookies in the banner. You can change your choice at any time with "Cookie settings" in the footer.
• Page counts without cookies: we use Vercel Web Analytics, which counts visits without cookies and without storing personal information.

Why we use your information

We use it to answer your inquiry, to do the work you ask for, to keep the portal secure and prevent spam, to understand which pages are useful, and to meet legal obligations.

Who we share it with

We do not sell your information. We use these providers to run the site, and they process data on our behalf:

• Vercel, for website hosting
• Neon, for our database
• Cloudflare, for private file storage and spam protection
• Resend, for sending and receiving email
• Google, for Analytics and Search Console, only if enabled and, for Analytics, only after you accept cookies
• Meta, for the Pixel, only if enabled and only after you accept cookies

These providers may store data in countries other than yours. If you hire us through Fiverr, Fiverr also handles your information under its own terms. We may also share information if the law requires it.

How long we keep it

We keep personal information only as long as we need it to provide the service, to meet legal and accounting obligations, and to resolve disputes. Inquiries that do not lead to work are deleted after a reasonable time. You can ask us to delete your information earlier (see below).

How we protect it

Files are stored privately and opened only through short-lived links. Staff sign-in is protected and actions on a case are logged. No method is perfectly secure, so please never send passwords, one-time codes or payment card details in messages or uploads.

Your choices and rights

You can ask us to show you the information we hold about you, correct it, or delete it, and you can withdraw cookie consent at any time. Write to support@gmcrestore.com. We may need to keep some records where the law requires. If you believe we have mishandled your information, you may complain to your local data protection authority.

Children

The service is for businesses and is not directed at children.

Changes

We may update this policy. The "Last updated" date at the top of this page shows the latest version.

Contact

GMCRestore, support@gmcrestore.com