A CLOSER LOOK
Know what the work covers before you decide.
These details explain what may be reviewed, what you can prepare, and which decisions remain with you or the platform.
0101. Share the issue
Describe what you are seeing and share relevant public pages, notices, or representative product examples. Include the affected market or product group if you know it, and send only materials you are comfortable sharing. Never send passwords or one-time codes.
0202. Agree on the review
The review scope and deliverable are clarified first: which pages or files are included, what kind of findings you will receive, whether implementation is included, and the agreed service amount. No access to a Merchant Center account is assumed or requested.
0303. Review and document
We review the materials in scope, note specific patterns, and distinguish observations from items that require your confirmation. The work is limited to the evidence available; missing account or business context is identified as a question rather than filled in with an assumption.
0404. Decide what to do
You receive practical next steps to evaluate and apply within your business. You decide which changes to make and submit any platform review request through the available account tools. Platform decisions remain with the relevant platform.
05What you can prepare
A concise starting set helps keep the review focused: the exact issue wording, the public store URL, one or two representative affected products, and a note of any changes already made. Additional files can be requested if they are needed for the agreed scope.