Refund Policy

This page explains how payment and refunds work at GMCRestore ("we", "us"). It forms part of our Terms of Service.

You pay after the work is done

We do not take payment in advance. You pay after the work is complete. That is why paid work is not normally refunded: you only pay once you have the result.

Merchant Center account fixes: "No fix, no fee"

If we cannot get your Merchant Center account reactivated, you do not pay our fee. Google decides every account, and we cannot promise how it will go, so this promise is about our fee and not about Google's answer.

• What counts as reactivated: the suspension on your Merchant Center account is lifted for the store address we worked on.
• When you pay: after your account is reactivated.
• How long we keep trying: up to 30 days from the day we start work.
• If you ever paid in advance and the account is not reactivated, the fee is refunded in full.
• What is not covered: new violations after reactivation, or information you do not share with us.

Website and store builds

You pay when the project is complete, meaning the agreed scope has been delivered and you have confirmed it. If something does not match the agreed scope, tell us before you pay and we will fix it. Once you have confirmed the work and paid, the payment is not refunded.

Free store check

The free store check costs nothing, so there is nothing to refund.

Orders through Fiverr

If you hire us through Fiverr, Fiverr's own payment and refund rules also apply to that order.

How to contact us

If you have a question about a payment, email support@gmcrestore.com with your name, your store address and the project it concerns. We will reply as soon as we can.

Contact

GMCRestore, support@gmcrestore.com